Delivery & Returns

Delivery times are dependent on your location but are typically 1-2 working days within Hong Kong.

Important information

All goods will be delivered by courier. Once your goods have been dispatched, we will email you with a tracking number.

All orders require a signature upon receipt. Please provide an address where you will be located during office hours. If you provide a work address, please include full details including business and receivers name. Should there be nobody available to sign for your delivery; a card will be left and the parcel taken to your local post office or freight depot. No delivery will therefore be permitted to a Postal Box or similar address. We are unfortunately unable to redirect orders once items have been dispatched. Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Our Returns Policy is in addition to your rights under the Hong Kong Consumer Law. We want you to be completely happy with your purchase, so if you change your mind about an item purchased on the online store, we will exchange it or give you a refund, provided that it’s returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact. Please include a completed Returns Form enclosed in the package as we will require this to process the refund. Returns and exchanges are accepted on merchandise within 31 days of receipt. Refunds will be processed in the method by which original payment was made, within 7 business days.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Zomii are unable to refund such duty or taxes.

Where do I send my return or exchange?
Please contact us website, we will give your further instruction. Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a TRACKABLE service to our address that provides you with a tracking number. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy.

Refunds
Your refund will be processed in the original form of payment within 7 business days of us receiving your package in accordance with our Returns Policy. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Zomii.

PLEASE NOTE: Unless your goods are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Zomii.

Replacements/Exchanges
We are more than happy to exchange for another size, colour or item, subject to availability. Exchanges can take up to 7 days to process. Should you wish to receive the replacement item sooner, send back the unwanted item for a refund and place an order immediately for the new item. We will accept up to one exchange per order. Should you wish to return the exchange item, we are more than happy to process a refund, should it meet the Returns Policy requirements.

Exchange for an item of the same value
Should the item you wish to exchange be of the same value as the original item, please mail back the unwanted item and we will post out an exchange free of charge.

Exchange for an item of a different value
Any difference due will be charged or refunded to the card used to pay for the original order. Should we need to charge an additional amount, a customer service representative will contact you to take the additional payment over the phone.

Should you wish to contact us, please call (+852) 3568 2082 or email service@zomii.com